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I ordered from another website and felt like it was a scam so I came to Embroderly last minute, a couple of days before Father’s Day to order a hoodie. The hoodie’s quality is unmatched! The design looks just like the picture that was submitted and Megan reached out the next day with the samples of how it would look. Great customer service and speedy shipping. My item was received within 4 days of ordering it.
He was so happy and requested to have more done with different dedication songs 😭🫠!! The embroidery came out sooo goood. He put it on immediately!
I ordered the hat for my dad with a photo of him and his 3 grandkids. They sent a proof and it looked great so I was super excited. However when I got my item, the black outline cuts right through one of the figures and just looks sloppy. I sent a photo and asked for a replacement. The company did so, but the replacement had the same issue, maybe even worse than the original. Disappointed in the quality and the fact that it did not match the proof.
Dear valued customer,
That's really frustrating and disappointing! It sounds like the replacement item didn't meet your expectations, especially after you had already approved the proof.
However, the issues with the final product are unacceptable. The black outline cutting through one of the figures is not only sloppy but also ruins the overall appearance of the design. Our dedicated team have contacted with you to solve this problem.
We look forward to hearing from you. If you have any other questions, don't hestitate to contact us.
Best Regards,
Embroly Support Team
i’m a pretty sentimental person and love to make thoughtful gifts. i was scared to get scammed but Embrolly definitely won my heart. the way they contacted me as soon as I made my order, made sure i like every detail, and done everything very fast so that the sweatshirts would come before the father’s day reassured me i made a right choice. my husband and my dad absolutely loved the gifts. the quality and embroidery are perfect. thank you so much!
All of my boyfriends sweaters are a medium but this one is too small which is such a shame because he liked it so much and cannot use it
Dear valued customer,
We apologize for any inconvenience you may have experienced with your order. Our dedicated team has tried to contacted you but we haven't received any response from you. If you find that the sizes are incorrect, please assist us by sending a photo of the measurements showing the height and width of the item received for further assistance.
We look forward to hearing from you soon.