Our policy lasts 35 days. If 35 days have gone by since the delivery date, unfortunately we can’t offer you a refund/return.
Return Policy:
Refund Request
We accept refund requests when:
Embroly Store does not accept return/refund requests when:
Refund Amount
Refund Method
These refund methods are available:
Required Actions
Please provide below information to us to process you request:
Please kindly allow us 24 hours (Saturday and Sunday are not counted) to respond to your email. Please do not return the item before knowing whether your return and/or refund request is eligible!
If we confirm that your return and/or refund request is eligible, please return the parcel to our warehouse. Please note that customers are in charge of the return shipping fee and/or journey to our warehouse; which means, lost return items cannot be eligible for a refund request.
For the cost of return label, we will send you the shipping label in case of our mistake free of charge.
Please allow some time for the shipment as well as our inspection time which might take about 7 days.
Expected Time for Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If your refund request is approved, the refund is credited in the same currency as the original payment:
Late Refund
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@embroly.com