79,000+ Happy Customers
Got questions? We’re here with answers.
At Embroly, we believe every thread tells a story – and every question deserves care. That’s why we’ve put together this FAQ section to guide you through everything, from custom orders to shipping timelines.
✨ Let’s make something special – together.
Store
Shipping & Delivery
Product
Personalization
Price & Discount
Order & Payment
Other
Where is Embroly based?
Embroly operates in Fort Worth, Texas, and we also have a presence at 3321 TCU Blvd, Orlando, FL 32817.
Can I pick up my order in person at your studio or workshop?
Yes, local pickup may be available at our Orlando or Texas location. Please contact our customer care team at +1 (346) 746-6926 for arrangements.
What websites are officially operated by Embroly?
Our only official website is https://embroly.com. We are not affiliated with any other site.
Is embrolygift.com connected to Embroly?
No. Embrolygift.com and similar sites are not operated by Embroly and have no connection to us. To ensure authenticity, please shop only at embroly.com.
How do I know your shop is legit?
Embroly is a registered U.S. trademark (USPTO No. 98083268) and the only official site is embroly.com.
We’re trusted by thousands of customers, with verified reviews on Trustpilot, Judge.me, and top Google results.
We also protect our brand through DMCA enforcement to avoid copycats and scams.
Who owns Embroly?
Embroly is founded and owned by Kai, who also creates and hand-sketches many of the original designs.
How do I contact Embroly for help?
You can reach our customer care team at +1 (346) 746-6926 or by emailing support@embroly.com.
I need it quickly—can it arrive on time?
Yes! We send your design preview within 1–3 business days and ship from the USA in 3–5 days after approval.
Do you ship worldwide?
Yes, we do. The shipping time will be depended on which country you are.
Do you offer express shipping for international order?
We offer expedited shipping for international orders.
However, please note that this fast shipping only covers the transit from our factory to the international shipping center. Once the package reaches there, it will follow the standard international shipping routes and customs processes of your country.
As this method may not significantly speed up the overall delivery time, we recommend planning and ordering your custom embroidered gifts well in advance.
This way, you can avoid any concerns about shipping delays and ensure your items arrive on time.
Can I upgrade my shipping?
Yes, you can. Please contact us via our email or number as soon as possible when you want to change shipping method.
I received the package with no name on it? It’s a gift? Can you help us to find who sent it?
Please support us by taking a photo of your package and emailing it to support@embroly.com.
We will verify the package using the ID on the product label and ensure it is returned to its rightful owner.
Your cooperation is greatly appreciated in making this process efficient and safe.
Thank you for helping us serve our customers better!
I received the package with no name on it? It’s a gift? Can you help us to find who sent it?
Please support us by taking a photo of your package and emailing it to support@embroly.com.
We will verify the package using the ID on the product label and ensure it is returned to its rightful owner.
Your cooperation is greatly appreciated in making this process efficient and safe.
Thank you for helping us serve our customers better!
What kind of products do you offer?
We offer personalized embroidered apparel like sweatshirts, hoodies, and t-shirts — along with hats, tote bags, and more. If you're looking for a specific product or want a different brand or style, feel free to reach out via phone or email. We’re happy to help!
Are your sweatshirts and hoodies high quality? What brand do you use?
Yes! We use trusted brands like Gildan (basic), Bella+Canvas (standard), and Comfort Colors (premium). Each product page lists full details.
What brand of hats and bags do you use?
We use Yupoong and Flexfit for hats, and Liberty Bags for totes — all selected for quality and comfort.
Do your items shrink or fade after washing?
With proper care, our embroidered items maintain their quality.
Do you offer discounts for bulk orders?
Yes! Orders over $149 get free shipping automatically. For larger or custom bulk orders, please contact us via the quote form or call us directly for pricing.
We recommend ordering a sample first to review our quality and process before placing a full order.
Can I personalize the design with my own text or icons?
Yes, we offer customization options including text and icons.
Do I get to see a design preview before you stitch?
Yes, we provide a design preview for your approval before proceeding.
How many revisions can I make to the design?
You’ll see a preview before we stitch — and edits are unlimited until you’re happy.
That said, 90% of our customers love the first version, thanks to the care and skill of our hand-drawing designers.
I don’t know which photo to choose — can you help?
Absolutely, our team can assist you in selecting the best photo for embroidery.
Can you combine separate photos into one custom design?
Yes, we can merge multiple photos into a single cohesive design.
I saw a design on social media — can I request something similar?
We welcome inspiration and can work with you to create a similar design.
Can I request the embroidery in a different placement (sleeve, back, etc.)?
Yes, we offer flexibility in embroidery placement upon request.
I’m not sure which thread color or placement looks best—can you help?
Just place your order—we’ll send a detailed preview showing how everything looks. You can change colors, placement, or design before production starts.
Can I change a new photo?
Yes! You can request a photo change within 12 hours of ordering — just message us.
For simple styles, it’s usually free. For complex designs that require 30–60 minutes to redo, a small design fee may apply.
I was thinking about these pictures. But I’m also not sure if I should choose outline or full color.
Each product has its distinct advantages, depending on your preferences.
For example, an outline embroidery can add an element of mystery to your garment, making it intriguing to your partner.
Additionally, if the item is a gift for a loved one, consider opting for full embroidery. This choice enhances the visual appeal significantly for a minimal additional cost.
Try customizing your design, and you'll find that you can easily alter the style for a small fee.
How do I add icons?
- Each product page features an icon with a designated sequence number.
- Simply note the icon number, and our customer service team will select it and request our designers to process your choice.
- Alternatively, you can provide any external icon you have; we will replicate the design exactly. If you wish to change the color, just include that in your notes.
Why are there add-ons when I add to cart?
These fees are for the customization options you select—like extra embroidery placements or full-color designs.
Adding positions means our artisans must re-set machines, use more thread, and spend 30–60 minutes carefully crafting your piece.
✨ It’s worth every stitch for a gift this thoughtful—don’t hold back on something so meaningful.
Do you have a first time purchase discount code?
Unlock exclusive savings with Embroly! Sign up for our newsletter today and receive a 5% discount code delivered straight to your inbox. It's the perfect way to start your personalized embroidery journey!
Want even more ways to save? Explore a variety of special offers and promotions on our blog, which you can find on the Embroly homepage. Be sure to check back often for the latest deals and updates!
🔔 Please note that we do not offer discount codes for any websites other than Embroly.
Are there discounts for bulk orders?
For large orders, please contact us via chat support, SMS, email, call to receive the best possible discounts and support.
When does the discount program on the website end?
Our discounts are time-limited. Make sure to place your order when you see a promotion.
Do you offer a free embroidered product program?
We're excited to offer you the opportunity to receive free products through our Brand Ambassador Program.
The requirements are straightforward and easy to fulfill. Visit our website for more details and to get started today: Brand Ambassador Program.
Join us in spreading the word about our amazing products!
I cannot add it to my cart?
Please ensure all required fields marked with an asterisk (*) are completed; otherwise, the 'Add to Cart' option will not appear.
Commonly, customers might overlook selecting the size, color, or type of garment. Double-check these choices to ensure your customization process is smooth and your order is processed without delay.
Can I cancel the order if I don’t like the design?
We are committed to your satisfaction. If you need to request a refund, we will process it according to our policy. Please note that a small fee of $5-$10 is deducted to cover the work of our dedicated design artists.
This fee helps us maintain the high quality of the custom designs you love.
Thank you for understanding and supporting our creative team!
Can we change the billing address? I don’t know if this will affect the order or not.
We use secure payment gateways, Stripe and PayPal, to ensure your transactions are safe.
This setup does not affect your shipping address; we ship based on the delivery address provided, not the billing address, so there's no need to worry.
However, to avoid any payment issues from your bank, please ensure that the billing address matches the address associated with your payment card.
This precaution helps streamline the checkout process and ensures a smooth transaction.
