FAQs

Visit linkA to explore our ordering options for various products, including:
- Custom any text.
- personalized photos.
- Bulk orders for companies or teams.
Experience tailored shopping that suits every need.

Custom embroidery must be tailored to each product as everyone has unique ideas and customization needs, such as initials on sleeves or specific icons.
- Therefore, at Embroly, we offer individual embroidery services rather than in pairs.
- You'll need to place an order for each item separately, add them to your cart, and then complete your purchase in a single transaction to ensure that each piece is perfectly personalized.

- Each product page features an icon with a designated sequence number.
- Simply note the icon number, and our customer service team will select it and request our designers to process your choice.
- Alternatively, you can provide any external icon you have; we will replicate the design exactly. If you wish to change the color, just include that in your notes.

Because of handmade product, we are not able to show the design before placing the order.

We offer unlimitted revisions and only make embroidery once it's approved. We make sure you are 100% satisfied with the final.

Yes, we can! We can make a combination for you.

Please select 'upload' and choose multiple images. If you encounter any issues, email us (support@embroly.com) with the images you wish to have embroidered, along with your order ID.

max 10

Embroidery Placements You Can Customize:

- Chest: Choose from left (above heart), right, or middle.
- Sleeve: Left, right, or both sleeves.
- Neckline:Collar area.
- Hood:Available for hoodies only.
- Back:Full back coverage.
Feel free to change the embroidery thread color, font style, or position. If your desired option isn't listed, please send me a message, and I'll assist you.

- How to Order:
Place your order with the default position and note the specific location you want on the order.

Our customer care team will adjust the default position according to your request.

Don’t worry; a design proof will be sent to you via SMS and email within 12-36 hours to ensure everything is perfect.

- After you place your order, we will send you a design proof via SMS or email within 12-36 hours.

- Please respond to our message promptly. If you approve the design, we will proceed with the embroidery. If you require any changes, we offer unlimited revisions to ensure your complete satisfaction.

- Your feedback is crucial to us, so don't hesitate to get everything just right!

If you require any changes, we offer unlimited revisions to ensure your complete satisfaction.

Your feedback is crucial to us, so don't hesitate to get everything just right!

Due to the limited space available on sleeves, we can accommodate outline and ears embroidery, but full designs are not feasible because they require intricate detailing that exceeds the space constraints.

Each product has its distinct advantages, depending on your preferences.

For example, an outline embroidery can add an element of mystery to your garment, making it intriguing to your partner.

Additionally, if the item is a gift for a loved one, consider opting for full embroidery. This choice enhances the visual appeal significantly for a minimal additional cost.

Try customizing your design, and you'll find that you can easily alter the style for a small fee.

If you're unsure which image to choose for your custom embroidered product, simply place your order and send us the images you're considering.

Within 12 hours, we'll respond and assist you in making the perfect choice.

Our goal is to ensure your custom embroidery turns out just as you envision, so don't hesitate to reach out for guidance!

Yes, you can make changes!

Please contact us about any modifications you need before we finalize the design. Just make sure to reach out within 12 hours of placing your order. We're here to ensure that everything is set up perfectly to your liking!

Absolutely, we handle all the design work for you!

You can personalize your design with family photos, logos, landscapes, or even create custom text logos for groups or companies.

Just provide us with your ideas, and we’ll transform them into beautifully embroidered pieces. Whether it’s a personal touch or a professional look, we’re here to make it happen.

Absolutely, it is possible!

Our talented artists excel at blending individual images into a cohesive design.

Whether you want to unite family photos, a logo, or various visual elements, we are here to create a design that perfectly captures your vision. Let us assist you in crafting something truly unique and personal.

Additionally, you will receive design proofs within 12-36 hours before we proceed with the embroidery, and you can request unlimited edits until you are completely satisfied.

Absolutely, you can modify, add, or personalize the text, numbers, and characters in your design as you like.

Please ensure all required fields marked with an asterisk (*) are completed; otherwise, the 'Add to Cart' option will not appear.

Commonly, customers might overlook selecting the size, color, or type of garment. Double-check these choices to ensure your customization process is smooth and your order is processed without delay.

You can upgrade from a sweatshirt to a hoodie for an additional $10, or switch from a t-shirt to a sweatshirt or hoodie ($5-15).

Simply make your payment via linkA. When placing this additional order, please ensure you reference your original order ID in the notes.

This helps us smoothly update your choices and process your upgraded order efficiently.

Please support us by taking a photo of your package and emailing it to support@embroly.com.

We will verify the package using the ID on the product label and ensure it is returned to its rightful owner.

Your cooperation is greatly appreciated in making this process efficient and safe.

Thank you for helping us serve our customers better!

Register now to receive a 5% discount code for new subscribers directly to your inbox. Additionally, explore a variety of other special offers on our blog at Embroly Discount Code.

Don't miss out on these fantastic savings—join our community today!

We're excited to offer you the opportunity to receive free products through our Brand Ambassador Program.

The requirements are straightforward and easy to fulfill. Visit our website for more details and to get started today: Brand Ambassador Program.

Join us in spreading the word about our amazing products!

For large orders, please contact us via chat support, SMS, email, call to receive the best possible discounts and support.

You can purchase embroidery files directly, without placing a full order. Just visit the following link: LinkA.

If you're interested in ordering a product along with an embroidery file, simply add both to your cart.

Our discounts are time-limited. Make sure to place your order when you see a promotion.

Yes, we do. The shipping time will be depended on which country you are.

We offer expedited shipping for international orders.

However, please note that this fast shipping only covers the transit from our factory to the international shipping center. Once the package reaches there, it will follow the standard international shipping routes and customs processes of your country.

As this method may not significantly speed up the overall delivery time, we recommend planning and ordering your custom embroidered gifts well in advance.

This way, you can avoid any concerns about shipping delays and ensure your items arrive on time.

Yes, you can. Please contact us via our email or number as soon as possible when you want to change shipping method.

When the product is shipped, an email with tracking number (as well as the link) is sent to your email address. You can track the package by using tracking number from there.

We use secure payment gateways, Stripe and PayPal, to ensure your transactions are safe.
This setup does not affect your shipping address; we ship based on the delivery address provided, not the billing address, so there's no need to worry.

However, to avoid any payment issues from your bank, please ensure that the billing address matches the address associated with your payment card.

This precaution helps streamline the checkout process and ensures a smooth transaction.

We offer two payment methods to suit your preferences, including the option to use PayPal.

Choose the payment method that works best for you, ensuring a smooth and secure transaction every time you shop with us.

Our size go up to 5XL for sweatshirts, hoodies and T-shirts.

They are unisex fit and they don't run too small or too big.

Please contact us if you want the bigger size from 3XL as the price will be a little different.

We proudly offer a selection of high-quality brands to meet your apparel needs:

- Gildan:T-shirt (G500), Sweatshirt (G1800), Hoodie (G1850)

- Comfort ColorT-shirt (C1717), Sweatshirt (C1566)

- JerzeesSweatshirt, Hoodie

In addition to our standard offerings, we can fulfill custom brand requests for orders of 5 or more items.

Please allow 3 business days for preparation, as this is the time it takes for our suppliers to deliver the products to us.

This service is perfect for those looking to match specific brand requirements for their custom apparel needs.

We are committed to your satisfaction. If you need to request a refund, we will process it according to our policy. Please note that a small fee of $5-$10 is deducted to cover the work of our dedicated design artists.

This fee helps us maintain the high quality of the custom designs you love.

Thank you for understanding and supporting our creative team!

No, we are sure that when we don't have your permission, your photo will be not leaked on any social media.