5884 E Berry st, Fort Worth, TX 76119
+1 (346) 746-6926
support@embroly.com
Mon-Sat | 9AM-6PM EST
Store
Product
Personalized
Where is Embroly based?
Embroly operates in Fort Worth, Texas, and we also have a presence at 3321 TCU Blvd, Orlando, FL 32817.
Can I pick up my order in person at your studio or workshop?
Yes, local pickup may be available at our Orlando or Texas location. Please contact our customer care team at +1 (346) 746-6926 for arrangements.
What websites are officially operated by Embroly?
Our only official website is https://embroly.com. We are not affiliated with any other site.
Is embrolygift.com connected to Embroly?
No. Embrolygift.com and similar sites are not operated by Embroly and have no connection to us. To ensure authenticity, please shop only at embroly.com.
How do I know your shop is legit?
Embroly is a registered U.S. trademark (USPTO No. 98083268) and the only official site is embroly.com.
We’re trusted by thousands of customers, with verified reviews on Trustpilot, Judge.me, and top Google results.
We also protect our brand through DMCA enforcement to avoid copycats and scams.
Who owns Embroly?
Embroly is founded and owned by Kai, who also creates and hand-sketches many of the original designs.
How do I contact Embroly for help?
You can reach our customer care team at +1 (346) 746-6926 or by emailing support@embroly.com.
What kind of products do you offer?
We offer personalized embroidered apparel like sweatshirts, hoodies, and t-shirts — along with hats, tote bags, and more. If you're looking for a specific product or want a different brand or style, feel free to reach out via phone or email. We’re happy to help!
Are your sweatshirts and hoodies high quality? What brand do you use?
Yes! We use trusted brands like Gildan (basic), Bella+Canvas (standard), and Comfort Colors (premium). Each product page lists full details.
What brand of hats and bags do you use?
We use Yupoong and Flexfit for hats, and Liberty Bags for totes — all selected for quality and comfort.
Do your items shrink or fade after washing?
With proper care, our embroidered items maintain their quality.
Do you offer discounts for bulk orders?
Yes! Orders over $149 get free shipping automatically. For larger or custom bulk orders, please contact us via the quote form or call us directly for pricing.
We recommend ordering a sample first to review our quality and process before placing a full order.
Can I personalize the design with my own text or icons?
Yes, we offer customization options including text and icons.
Do I get to see a design preview before you stitch?
Yes, we provide a design preview for your approval before proceeding.
How many revisions can I make to the design?
You’ll see a preview before we stitch — and edits are unlimited until you’re happy.
That said, 90% of our customers love the first version, thanks to the care and skill of our hand-drawing designers.
I don’t know which photo to choose — can you help?
Absolutely, our team can assist you in selecting the best photo for embroidery.
Can you combine separate photos into one custom design?
Yes, we can merge multiple photos into a single cohesive design.
I saw a design on social media — can I request something similar?
We welcome inspiration and can work with you to create a similar design.
Can I request the embroidery in a different placement (sleeve, back, etc.)?
Yes, we offer flexibility in embroidery placement upon request.
