Sweatshirts arrived on time. They are true to size, soft, and the embroidery is nice and crisp.
Communication was amazingly more difficult than it should have been at times, I had to repeat myself a few times when it came to directions/requests. For an $80+ basic hoodie I was hoping the stitch quality would be better...unfortunately that had not the case. Ordered full color however parts of the stitching are missing color. Random strand I had to cut was sewn across the head of 1 person making it look like they had an awkward comb over(See pic) Notice in pic arms and legs both have grey showing through where the clothing and flesh color do not meet the outline. 100% not even close to worth the money.
Dear valued customer,
I'm so sorry to hear that you're going through this frustrating experience with your order.
Our dedicated team will be in touch with you shortly to ensure that you receive a product that meets our high standards. Your feedback is invaluable to us, as it helps us identify areas for improvement and maintain our commitment to providing excellent services.
If you have any questions, concerns, please feel free to contact us. Our support team is available to address your concerns and ensure a positive experience with our brand.
We appreciate your understanding and patience during this process. Thank you for choosing Embroly, and we look forward to serving you better in the future.
Best Regards,
Embroly Support Team
this was the most beautiful and sentimental gift i was able to give my wife. We both cried when it arrived. She knew exactly what photo it was and loves wearing it.
Bought this sweatshirt for a mother’s day present and she loved it! It was so detailed and looked just like our dog. I was very happy with the purchase and will definitely be back to buy more. I’ve even referred a few people to the site!
I absolutely loved, not only the product, but the customer service. They responded right away and paid such close attention to detail; giving me a sweater that I will treasure for life. Truly worth the price as well. Thank you for the love and expertise you share in these masterpieces.