- Step 1: Select the color, size

- Step 2: Add your personalization:

Please note that you will have the following embroidery
locations available, just follow the customization options available and you can complete your order in no time.

Position embroidery:

+ On chest: left, middle, right

+ On sleeve: left, right

Other position (Optional):

+ On Back

+ On Neckline: left, right

- Step 3: Add to Cart & Complete checkout.

- Step 4: Ask for your review and approval (via email).

- Step 5:Embroider the portrait design on Items.

- Step 6: Ship to you through USPS carrier. Receive your feedback

• We will send the Design Confirmation to get your approval within 1-2 business days since we received your order.
• We provide an unlimited number of revisions and only create and ship after designs have been approved.
• Please double-check your design, design size, and delivery
  address to make sure you receive your package as soon as possible.

1. Shipping time

Average Shipping Time:

- US Delivery: 3 - 5
business days.

- Overseas: 10 - 20
business days.

For more information
about Shipping and Delivery, please visit here.

For more information
about our 24-hour Cancellation and Replacement policy at this link. And Refund policy at this link

2. Can I upgrade my shipping?

- Yes, you can. Please
contact us via our email or number.

3. Can I change a new photo?

Yes, you can. Please contact us about the changes before we making the design (within 12 hours)

4. We don't have photo together, can you help us?

Yes, we can. Please contact us before we making the design (within 12 hours)

5. Is it free of charge when I want to change another design?

You will be charged $5-$15 (depend on how complicated of the design) per design as we will start a new one from scratch.

6. My photo will be
posted on your website?

- No, we are not doing it unless we have your permission.

7. I have a problem with my order. How can we fix it?

We are happy to help in any way we can. Simply send us a message with the following information so we can quickly assist you!

8. I want to purchase
more than 1 item, how do I do that without paying for the order separately?

No problem! You can add more than 1 Item to your shopping cart, just add the 1st item that you need, then go back to the listing to finish adding more items.

9. What size should I order?

Our T-shirts, sweatshirts, hoodies are unisex. Please always review the size chart before
ordering.

10. My package is lost

If your package has been lost in transit, please reach out to us and we’ll do everything we can to locate it. If your package is marked as having been delivered, please reach out to the shipping carrier for assistance. We recommend selecting the “Signature Required” option at checkout to ensure safe delivery as once an order has been delivered to the provided address, as we cannot be held responsible for lost or stolen packages.

11. How do I track my order?

You’ll receive a tracking link via email when your order ships out.

12. More product custom?

Any custom embroidery, send it to me and I'll make the list for you at a discount. Any embroidered custom

If you require any goods with custom embroidery, get in touch with us. (Hat, Hoodie, Sweatshirt, T-shirt,)

13. Do you provide promotion code?

For first time shopping with us, we would like to give you promo code…for …% off.

As a loyal customer, we would like to offer you an exclusive promo code! Use code … at checkout for 20% off your next purchase

We offer a lot of different customized products and if you want to buy them together please customize 1 product -> add to cart and search the rest on our website -> Customize it -> Add to cart and pay for both orders.
Product information used for custom embroidery:

SWEATSHIRT

- 50% Polyester, 50% Cotton
- Classic Fit
- Runs true to size
- Cozy, brushed interior
- Ribbed cuffs and bottom band with spandex for enhanced stretch and recovery
- Spun yarn for softer feel and reduced pilling

*Care instructions
Non-chlorine: bleach as needed; Do not iron; Do not dryclean; Machine wash: cold (max 30C or 90F); Tumble dry: low heat.

• High-quality embroidery shop. >>See happy customer
• Positive feedback on Trustpilot, with an impressive 4.6-star rating. >>See here
• Our attention to detail, craftsmanship, and dedication to producing top-notch embroidered products set
  us apart from competitors.
• Verified on platforms:which enhances our credibility and ensures that customers can easily find and engage
  with our products and services.
• Our Design Proof/Confirmationprocess ensures that embroidery work only commences once the customer has approved the design, ensuring that the final product aligns with their vision and preferences.
• Fast shipping and use of specialized software for quality product creation.
• We utilize industry-leading software from Wilcom to create intricate and beautiful embroidery designs.
• Deliver a superior customer experience that consistently results in high-quality, personalized embroidered products.