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Shipping Policy

Thank you for shopping with us!

Embroly Policy Pages have clearly been clarified and directed from our Website Footer and on the Checkout Page, thus, customers are considered as agreeing with our Policies when issuing purchases.

Embroly Shipping Policy is built based on our Business Model, Service Blueprint, and Actual Records of our Order Processing and Shipping Time; thus, our Estimated Delivery Time Range is closely calculated to its actual records.

Shipping Fee

US market:

  • $5.99
  • Free shipping for all orders over $99 (US Domestic).

Other markets: calculated at the Checkout step.

In case you want to buy fast shipping, please contact us via email or chat.

Made in the USA

All of the listed items on embroly.com are newly manufactured once customers made purchases.

Our manufacturer is located at 1200 Corporate Blvd #5e Lancaster, PA 17601, USA, which is also our warehouse address where items are packaged and shipped to customers' addresses.

Domestically made and domestically delivered, shipping time is one of our strengths compared to international manufacturers; thus, customers' orders are rarely delayed.

Delivery Zones

Embroly targets the domestic market (United States) and international market like Canada, United Kingdom, Australia,...

International buyers - What about customs? Will I be charged for duties or customs when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be.

However, we do have some restricted delivery zones which are:

  • CU (Cuba)
  • IR (Iran)
  • KP (North Korea)
  • SL (Sierra Leone)
  • Palestinian Territories
  • South Sudan
  • Myanmar
  • Crimea Ukraine
  • Restricted Areas due to adverse politics and/or pandemic status

Delivery Partner

Embroly uses USPS Service to deliver ordered items to customers.

    Estimation Time of Arrival

    All items are made-to-order. This means that when you place your order, we embroider that item just for you, one at a time for the best quality!

    Orders are processed when the payment is accepted.

    We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

    To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:

    Production Time

    The time when your order waits in the production queue until being produced. Our production timeline may shift daily depending on the overall order volume.

    • Product Production time: 1-2 business days.
    • Shipping time:
      • United States: 3-5 days.
      • United Kingdom, Canada, Australia, and others: 10-15 days.

    Please note!

    • When the order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
    • In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.
    • Due to Holiday's high volumes and increased pressure, our processing time and delivery time have been delayed by up to 10 business days than the time frame below. We appreciate your patience as we ask you to hang tight a little longer.

    Order Tracking

    You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

    If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

    If it is over your estimated arrival date, please contact us, and we can take care of this for you.

    Return Policy

    We can issue you a full refund if the items were not delivered or the items were damaged due to the shipment process.

    For any reason you are unsatisfied with our products, please contact us so we can talk about the options, simply return your order to us and we will either send a replacement or refund your money (including the shipping fee).

    Learn more information at our Refund Policy and Cancellation & Replacement Policy.

    Incorrect Address

    Make sure you provide the correct address at checkout because:

    If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.

    We are not responsible if your order gets delivered to the wrong address or returned to the sender. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.

    For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.

    If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

    Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering embroly.com and if you have any questions, please don't hesitate to contact us via: support@embroly.com