I ordered a sweatshirt from Embroly to have my recently deceased chiweenie living forever on it. I love it so much!
I love how they turned out!!! So comfy! And the company was so nice and verified if I like the logo by a text I got me and my man matching ones I got a size small
I was excited to receive my embroidered sweater after going back and forth on the correct rendering. However, when I received the sweater it looked nothing like the digital rendering. When I tried to email customer service to ask if they can send the original rendering, they asked me to purchase another sweater instead of making sure I was satisfied with the final product. It’s a shame because it was a gift and now I can’t do anything with it.
Dear valued customer,
We sincerely apologize for the inconvenience you have faced with your embroidered sweater. We truly understand your disappointment, given the time and effort you invested in selecting the perfect design.
After discussing it with you, we have made the decision. To make amends, we would like to offer you a replacement item.
Upon your feedback, we have revised the design to ensure it meets your expectations for a more striking appearance. Please accept our apologies once again for any frustration this situation may have caused you.
We value your patronage and are committed to providing you with a satisfactory experience.
Best Regards,
Embroly Support Team
I had ordered 2 sweatshirts with Embroly with a tight timeframe as gifts for my sister backhome. The designer has checked-in right after the design is done and confirm with me before doing embroidery. The whole process was smooth and efficient! They were super cute! My sisters loved them. Than you so much!